Terms and conditions of use

Corona Virus inportant information

Delivery may take longer than usual on affected countries:

Europe in some rare cases more than a month! Normal 2-3 weeks.

United States of America is the worst hit country at this point. Some report delays of more than 1 month! This varies from State to State so please check your situation. https://about.usps.com/newsroom/service-alerts/

Tracking information is broken, NOT WORKING! In most cases after the parcel leaves Portugal no more tracking information is provided, this does not mean that the parcel is still in Portugal.

If you think your parcel is late for delivery our advice is that you contact your local Post Office. In some cases it is already there waiting for you!

Feedback from customers is that there are delays but parcels eventually arrive. Please be patient!

Be safe! Stay at home!

Payment methods

a) By Paypal

Payments made with Paypal will be processed by PayPal S.à r.l. & Cie, S.C.A (Europe). Please refer to the Legal Agreements for PayPal Services at https://www.paypal.com

Paypal fees are no longer refundable by Paypal! Therefore if a payment is processed by Paypal it is no longer possible for us to issue a total refund. Please check your Paypal terms and conditions.

B) By Visa, Mastercard, Maestro or Regional cards

Payments made with credit card will be processed by HIPAY, under the service agreement between the contracting parties, Ricardo da Silva and Hipay Portugal. For further details please refer to https://hipay.com

c) By Bank Wire

Payments made by Bank Wire (Money transfer) are only valid after we receive the funds into our bank account. We will not ship any order based on a transfer receipt sent to us by email.

We reserve the right to refuse a payment if there is a risk of delivery failure to a given location or customs restrictions. In this case a total refund is given to the client.

Payments are made in Euros €, a converion fee may be applied by your local bank or financial service provider in case you fund the purchase with another currency.

How to order

To order please select the product you wish to buy on our online shop, on the right panel of the product page choose your options and then click "add to cart". The product will be added to your cart located on the top right of the online shop web page. To complete the payment select the cart and proceed to "check out", then follow the steps for payment.

For payments with Paypal, instant check out is available by pressing the yellow "Paypal check out" button.

Time contract takes effect

The contract between parties starts on the moment a valid payment is confirmed and lasts up to 15 days after delivery. During this time the buyer has the right to return the product or claim for a replacement for a damaged product. For more information please refer to returns.

Invoice

At the moment of purchase the client receives a email with the order Details, please read carefully that email and check if your order is correct. Further emails are due after payment clearance, order status and or delivery status.

A legal invoice (fatura) will be sent with your order. In case of delivery failure or return, a invoice copy (duplicado de fatura) will be sent over on the second attempt to deliver your order.

Shipping address and billing address

Due to customs restrictions and taxation policies, shipping to one address and billing to another address is only possible for residents in Portugal.

The right of withdrawal

For EU customers a order can be cancelled in the first 15 days following a valid order.

For non EU customers and delivery outside the EU a order can be cancelled in case it has not yet been shipped. A fee may be charged in order to cover for the Credit Card processing or Bank Transfer costs.

Paypal fees are no longer refundable by Paypal! Therefore if a payment is processed by Paypal it is no longer possible for us to issue a total refund. Please check your Paypal terms and conditions.

Delivery

We deliver our parcels usually by priority/1st class airmail with tracking - Europe 5 to 10 days and rest of the world 10 to 20 days. Delays may occur due to customs clearance or other reasons for which we are not responsible. Usually all orders are sent in 1-2 working days, special orders or special products may take longer. In case of delay, orders will be upgraded and sent by express prime mail, if available in the country of destination. Mind you that during the Christmas season and summer holidays, mail deliveries are prone to delays.

Delay in delivery

If a parcel is not delivered in the first 30 days after shipping it is considered delayed. In such cases please contac us so we can open a inquiry. If it is considered lost a total refund or a replacement to a order may be sent.

Returns

We accept returns up to 15 days after delivery, in this case a total refund will be issued after we received the goods without any defects or signs of use.

Paypal fees are no longer refundable by Paypal! Therefore if a payment is processed by Paypal it is no longer possible for us to issue a total refund. Please check your Paypal terms and conditions.

When returning products from non EU countries to the European space please state on the parcel that it is a merchandise return and fill the customs declaration in accordance (no value added meaning 0€ declared). The original customs declaration sent by us and a copy of the invoice should be available on the outside of the package for customs authorities to check.

Starting 2021 all returns must be comunicated to customs authorities using the "EAD – Eletronic Advance Data" online platform provided by your postal service.

Mind you we can not guarantee that a return is sucessfull if you decide to do so from a non EU country, if any documentation is faulty it might return to origin country.

Returns because of an undelivered parcel will be processed in 3 days after we received confirmation from the postal service that the parcel is in fact lost. We use priority mail, registered and signed for. Recipient name and signature can be requested by us to confirm delivery status. This can take a few weeks so please be patient.

We are not responsible for a undelivered parcel due to a incorrect or incomplete address.

In case of dispute

You may request help to solve a issue with the following authority:

Centro de informação e consumo e arbritagem do Porto

Rua Damião de Gois 31, Loja 16, 4050-225 Porto

Tel. 225508349 Fax. 225026109  Email cicap@mail.telepac.pt

www.cicap.pt

All purchases made on the website shop.deadcameras.com are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.

If the Client is outside of mainland Portugal, we inform that any judicial process must be referred to the Portuguese Courts.

Complaint book / Livro de reclamações online:

https://www.livroreclamacoes.pt/inicio

Only people can help people

If you have any doubt or question please contact us, we will do our best to provide you our best service.

Thank you!